Policies

General:

Each piece of jewelry is uniquely hand crafted, therefore all sales are handled on a first come, first serve basis. If your order is received on a piece that has already been sold, you will be contacted directly to custom design a new piece or a full refund will be issued.

All prices shown are in US Dollars and 8.25% Sales Tax is charged to Texas residents only.

All pieces are 100% guaranteed against breakage associated with normal wear.

Product Quality:

Here at Stormy Moon Jewelry Design we strive to use the best quality products we can.

About the wire used in our hand crafted designs:

Sterling Silver – 92.5% Silver, 7.5% Copper (nickel free)

We use .925 Sterling Silver instead of pure silver due to the durability of the wire. The copper added increases the overall strength of the wire and is not scratched as easily as almost pure silver wire.

14k Gold Filled – Gold Filled wire is 100 times more durable than gold plated wire. The wire is created by forming a tube of gold and then filling the tube with a base metal, usually jeweler’s brass. The gold content is at least 1/20th of the total wire content. While it is not pure gold, its durability is hard to surpass for this affordable alternative to using 14k gold wire. Given its durability and affordability items you purchase can be enjoyed for a life time.

Copper Wire – while I use copper while very rarely in my work, there are some designs that need the beautiful depth of color that copper brings. When used, it will be specified in the Product Description. Due to coppers natural properties it will tend to change color as it ages, but can easily be shined up again if desired.

Care of your Stormy Moon Jewelry Purchase:

Care of both our Gold Filled and Sterling Silver creations is simple; they can be cared for and cleaned just like any other piece of jewelry (soak in a weak solution of ammonia and water for several minutes or use a commercial jewelry cleaner, rinse well and buff dry). I would also recommend that you store your pieces in small plastic baggies (to prevent tarnishing) and do not group pieces together; this will prevent scratches and bumps.

Shipping:

All items are shipped First Class USPS within 2 business days of order. All items are insured and shipping rates are listed below:

- First Class: FREE

- Priority Mail: $6.50

- Express Shipping: $14.95

Return Policy:

I am committed to ensuring customer satisfaction. I will work with you in any way possible to guarantee that your experience with our company is a pleasant one. I am the owner and designer so please do not hesitate to contact me with any concerns that you may have.

All pieces have an unconditional 30 day money back guarantee. If you are not fully satisfied with your piece, contact Stormy Moon Jewelry (stormymoondesign@verizon.net) for a return authorization. Full credit will be issued upon receipt of the item.

The Customer is responsible for any shipping cost associated with the return of an item. The item must be shipped in original condition and box with all documents included. All items should be insured through shipper.